Terms of Service
Terms of Service
This page explains the basic rules and boundaries that apply at different stages of your use of this website.
The content covers common scenarios such as browsing, ordering, payment, delivery, and after-sales communication, helping you quickly understand your current position and available options when needed.
By continuing to access the website or use related features, you are generally deemed to have understood how these rules apply in practice.
1. How to understand page information when you are browsing only
Product images, specifications, material descriptions, and usage scenarios displayed on product pages are intended to assist in understanding product attributes and intended use.
Due to differences in display devices, photography conditions, or production batches, reasonable variations may exist between on-page displays and the actual product.
In actual transactions, the most relevant references are usually the order details confirmed at checkout and the corresponding payment records.
2. Whether an account is required does not affect order validity
You may choose to create an account or place an order directly using the supported checkout options.
Regardless of registration status, order identification generally relies on the contact information you provide and the order number.
For order enquiries, after-sales processing, or information verification, the system may conduct necessary checks for security and record consistency purposes.
3. Understanding product status, stock, and pricing
Product information is primarily based on the content displayed on the page and the order confirmation details.
Stock availability is updated dynamically according to system records and is determined by the status shown at the time your order is submitted.
Prices are generally displayed in Australian Dollars (AUD), with the final amount confirmed on the checkout page serving as the transaction reference.
Displayed prices typically include commonly applicable taxes (such as Australia’s 10% GST), helping to reduce misunderstandings regarding additional charges.
For further details on pricing composition, please refer to the website’s payment, checkout, and shipping policies.
4. When an order is considered established
An order is generated once you confirm the product details, delivery method, total amount, and payment method on the checkout page and successfully complete payment.
Available payment methods and supported currencies are determined by what is displayed at checkout.
For information relating to payment security and refund pathways, please refer to the Payment Policy and Refund Policy available on the website.
5. Delivery arrangements and order tracking
Delivery services are available within Australia.
Specific rules regarding shipping fees, cut-off times, preparation periods, and delivery timeframes are outlined in the Shipping Policy.
Once an order has been dispatched, corresponding tracking information is usually generated.
You may check the order status via the “Order Tracking” page using the contact details provided at checkout and the order number.
6. Order cancellation and the importance of order stage
Whether a cancellation request can be accepted generally depends on the current processing stage of the order.
Cancellations are more likely to be processed before the order enters the shipping stage; once shipment has begun, cancellation may be restricted.
If cancellation is no longer available at the current stage, you may proceed after delivery in accordance with the Returns & Exchanges Policy or Refund Policy.
7. Returns, exchanges, and refunds are not the same process
In after-sales handling, returns/exchanges and refunds are typically two separate but related processes:
-
Returns and exchanges focus on the condition of the product and whether the reason for the request can be verified
-
Refunds focus on the refund pathway (cancellation, return, or no-reason request) and its alignment with the original payment record
Specific timeframes, procedures, and cost arrangements are governed by the Returns & Exchanges Policy and Refund Policy.
8. Information that helps when you need assistance
When enquiring about orders, billing, or after-sales matters, having the following information ready can help speed up verification:
-
Order number
-
Email address or phone number used at checkout
-
The type of request (e.g. cancellation, return, refund, or exchange)
-
Relevant images or supporting documents (if applicable)
This information is used solely for handling and verification purposes. Data handling practices are explained in the Privacy Policy.
9. Privacy and data handling principles
When processing personal information, this website follows applicable Australian privacy regulatory frameworks and incorporates the GDPR principles of lawfulness, transparency, and data minimisation.
Details regarding data collection scope, Cookies usage, and the exercise of rights can be found in the Privacy Policy.
10. Dispute handling and governing law
These Terms of Service are interpreted and applied under the laws of Australia.
In the event of a dispute, assessments are typically made based on order records, communication history, and objective facts.
11. Statement on limitation of responsibility
-
These Terms of Service define usage rules and process boundaries and do not affect rights granted under applicable law
-
Access or display issues caused by network conditions, system maintenance, or uncontrollable factors should be assessed on a case-by-case basis
-
After-sales handling is generally based on matching order records with actual order status to avoid data inconsistencies
-
Payment settlement display delays may occur due to banking processing timelines
12. Updates to these terms
These Terms of Service may be updated due to changes in legal requirements or website service structures.
The version displayed on the website shall prevail.
Derniere mise a jour le 26 janvier 2026