Order Cancellation Policy
Order Cancellation Policy
Basic Scope of Application
This policy explains under what circumstances an order cancellation request may be submitted during the transaction process.
Order cancellation is not an automatic option within a transaction and is assessed based on the actual progress of order fulfilment. Each request is evaluated in relation to the current operational status of the order.
How Fulfilment Progress Affects Cancellation
After an order is confirmed, it typically enters a series of internal processing steps, such as preparation, allocation, or fulfilment arrangement.
Before the order is connected to logistics or execution systems, there may still be an opportunity for reassessment.
Once the order has entered the shipping or fulfilment stage, the process generally becomes difficult to reverse.
How to Submit a Cancellation Request
If you wish to request order cancellation, please contact us through the official communication channels provided on the website and supply the necessary information required to identify your order.
Whether a cancellation request can be accepted depends on the actual operational stage of the order at the time of review, rather than on a single time factor alone.
Payment-Related Handling
If a cancellation request is accepted within the allowable range, the associated transaction record will be handled through the original payment method.
Different payment methods may show variations in processing speed or display timing. These differences are determined by the payment service providers and are not controlled by the website.
Orders Not Covered by This Policy
Certain products may be excluded from this cancellation policy due to their production method, fulfilment arrangement, or inherent characteristics.
Such exclusions are typically disclosed in advance on the relevant product or transaction pages.
Interpretation and Application Boundaries
This policy is intended to explain the general evaluation logic for order cancellation requests.
It does not pre-determine the outcome of any individual order and should be understood as a reference framework rather than a guarantee of cancellation eligibility.