Privacy Policy
Privacy Policy
This Privacy Policy is designed to help you understand:
what information may be used when you browse our website, place an order, or contact support, why such information is necessary, and what control options are available to you.
1. How information is identified from the moment you browse
When you browse product pages, view content, or navigate within the website, the system may generate basic operational data, such as visit time, page interactions, or device type.
This data is primarily used to support normal page display and overall operational analysis and is not intended to directly identify individuals.
2. Why information becomes necessary during the ordering process
When you proceed to place an order, certain information becomes necessary to complete the process, such as contact details or delivery-related information.
The use of this information is limited to identifying the order, completing processing, and enabling necessary communication.
Before the order process is completed, the information will not be used for unrelated purposes.
3. The practical role of Cookies and your choices
The website may use Cookies to support functionality, such as maintaining session status or recording basic preference settings.
You may view, restrict, or delete Cookies through your browser settings.
Whether non-essential Cookies are enabled generally depends on your personal choice.
4. Whether information is used for other processes
During order fulfilment, after-sales support, or enquiry handling, certain information may be used for necessary process coordination, such as payment confirmation or delivery arrangements.
Such use is limited to completing the current operation and does not constitute independent data use or profiling.
5. How long information is retained
Personal information is generally retained based on the purpose for which it was collected.
Once the relevant purpose has been fulfilled, or the retention period has expired, the information will be deleted or retained in a form that no longer identifies individuals.
6. Your rights in relation to your information
To the extent permitted by applicable law, you may:
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Request access to information related to you
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Request correction of information that is clearly inaccurate or outdated
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Request restrictions on certain processing activities or withdraw previously given choices
Such requests will be reviewed in accordance with existing records and processing procedures.
7. Legal bases for information processing
Information processing is generally based on one or more of the following legal grounds:
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Performance of a contract: to process orders and provide selected services
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Explicit consent: such as receiving informational communications
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Compliance with legal obligations: including tax, accounting, or regulatory requirements
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Legitimate interests: to maintain service stability or prevent abnormal activity
These bases reflect the GDPR principles of lawfulness, transparency, and data minimisation.
8. How information security is approached
To reduce risks during information processing, reasonable technical and organisational measures are implemented, such as access controls, encrypted transmission, and process management.
These measures aim to minimise unauthorised access or misuse risks but do not constitute an absolute guarantee.
9. Changes to this Privacy Policy
This Privacy Policy may be updated in response to changes in legal requirements or service structures.
Updated content will take effect once displayed on the website and will apply to subsequent use.
10. Contact us
If you have questions about this Privacy Policy or how your personal information is handled, you may contact us via:
Address:
1301 S 10TH ST, APT 2,
LILLINGTON, NC 27546-5653, US
Customer Service Email:
careteam@furnelia.com
Phone:
+1 (252) 392-8694
Service Hours:
Monday to Friday, 9:00–12:30 and 14:00–18:00 (AU time)