About Us
When people visit a home and living website for the first time, what truly matters is often not the background story itself, but more immediate questions:
Is the page easy to understand?
Is the process coherent?
When something is unclear, is it obvious how to move forward?
furnelia (referred to as “we”, “us”, or “our”) is built around these real-world usage scenarios.
Before you place an order: the role of the page
When browsing products, switching categories, or viewing details, the purpose of the page is not to overwhelm with volume, but to help you form a clear initial judgement.
Product images, specifications, and usage scenarios are provided to support understanding of actual attributes and intended use.
Due to display devices, lighting conditions, or production batch differences, visual presentation may vary within a reasonable range.
For this reason, the order information you confirm at checkout is considered the primary reference for the transaction.
Why information becomes necessary during checkout
At the checkout stage, the system uses essential information to identify the order and enable subsequent processing.
This typically includes contact details for order confirmation, delivery address information, and basic data required to match payment records.
The use of this information is limited to completing the current order process and does not extend to purposes unrelated to that process.
How to understand pricing more intuitively
All prices are displayed in Australian Dollars (AUD) and are consolidated at checkout.
The total amount shown on the checkout page usually includes commonly applicable charges, such as Australian GST (10%).
This approach is designed to help you clearly understand the overall cost before payment, rather than requiring additional interpretation later in the process.
What happens after your order is confirmed
Once an order is confirmed, it enters internal processing and delivery arrangement stages.
Processing and shipping timelines may vary depending on the product and delivery location, so time-related details should be understood with reference to the website’s Shipping Policy.
When an order status changes, the system typically records the update, allowing you to track progress via the order tracking page.
How support and communication work
In practice, support requests most commonly relate to:
order status confirmation, delivery progress, or determining the appropriate path for returns or refunds.
When contacting us, providing your order number, the contact details used at checkout, and the type of assistance you need helps speed up verification.
This information is used only for handling the specific request.
For details on data use, please refer to our Privacy Policy.
Our approach to information and data handling
In processing information, we follow the Australian privacy regulatory framework and incorporate the principles of lawfulness, transparency, and data minimisation emphasised by the GDPR.
Information is collected, used, and retained based on whether it is necessary for the current process.
More detailed explanations and information rights are outlined in the Privacy Policy.
Understanding furnelia s positioning
furnelia does not aim to define itself through complex narratives.
Instead, we focus on ensuring that at every stage of your experience—
browsing, ordering, waiting, and communicating—
you can clearly understand where you are and what options are available next.
Whenever further clarification is needed, relevant policy pages and contact details remain accessible.