Contact Us
Contact Us
In most cases, people choose to get in touch not because “something went wrong”,
but because at a certain point, they need clearer confirmation.
This may happen before placing an order, after payment, while waiting for delivery,
or simply when you want to understand what the next step should be.
This page is designed to help you quickly find the most suitable way to contact us, based on your situation.
If you are still browsing or preparing to place an order
When browsing products, comparing specifications, or reviewing page information,
if you have questions about product features, page descriptions, or process flow, you are welcome to contact us.
These enquiries are typically for clarification and decision support,
and do not involve order changes or after-sales processing.
If you have already placed an order
Once an order has been created, common reasons for contacting us include:
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Confirming whether the order has been successfully recorded
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Understanding the current processing stage
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Checking whether cancellation or adjustments are still possible
When contacting us, having your order number and the contact details used at checkout will help speed up verification.
If you are waiting for delivery or checking order progress
During processing or delivery, some status updates are reflected through system records.
If you would like further clarification on the current stage or next steps, you may contact us directly.
Information provided will generally be based on order records and logistics status.
If you need after-sales support
For returns, exchanges, refunds, or other after-sales matters,
we recommend providing the following information when contacting us:
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Order number
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Email address or phone number used when placing the order
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The type of request (e.g. return, exchange, refund)
This information is used only for handling the current enquiry.
For details on data handling, please refer to our Privacy Policy.
Contact Details
Address:
1301 S 10TH ST, APT 2,
LILLINGTON, NC 27546-5653, USA
Customer Service Email:
careteam@furnelia.com
Phone:
+1 (252) 392-8694
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (AU time)
About communication and verification
Enquiries are typically reviewed against order records and current status.
In some cases, additional information may be required to complete verification.
This page provides contact details and communication channels and does not affect your rights under applicable law.