Payment Methods

Payment Methods

In practice, questions related to payment are often less about “whether you can pay” and more about confirming amounts, completing transactions, and reconciling records.

This page explains the key points you may want to know at common stages of the payment process.

Understanding Displayed Amounts Before Payment

Transaction amounts on the website are shown in Australian Dollars (AUD).
The amount displayed on the checkout page usually includes all applicable costs for the current order, allowing you to have a clear overview before completing payment.

Available payment methods for each transaction are displayed in real time on the checkout page and should be used as the reference.

Supported Payment Cards

The following payment cards are currently supported for completing online payments:

• Visa

• MasterCard

Whether a specific card can be used depends on the options presented on the checkout page at the time of payment.

How Payment Records Are Generated

Once you confirm and complete a payment, the system will attempt to generate the corresponding order and payment record. These records are used for further processing and status verification.

After a successful payment, the page or notifications usually indicate that the order has moved to the next stage.
If the payment is unsuccessful or no valid record is generated, the order will generally not enter the processing workflow.

Changes to Checkout Amounts

The amount displayed on the checkout page is the primary reference for your order.
Under normal circumstances, no additional charges will appear after order confirmation.

For more details on how the total amount is calculated, please refer to our Terms of Service and Refund Policy.

Information to Keep After Payment

To facilitate future inquiries or support, it is recommended to retain the following:

• Order number

• Email address or phone number used when placing the order

• Amount displayed on the payment confirmation page or notification

This information will help verify the payment quickly if you need assistance.

When Payment Status Appears Uncertain

The following situations do not necessarily indicate a payment problem:

• The page does not refresh immediately

• Your bank shows a “processing” status

• Temporary charges appear in your account

Before confirming that an order record has been generated, avoid attempting multiple payments to reduce the risk of duplicate or conflicting records.

Refunds and Original Payment Methods

If a transaction is canceled, or a return or refund is requested, the refund will usually be processed back to the original payment method, aligning with the original payment record.

The time it takes for a refund to appear may vary depending on your bank’s processing schedule. For details, please refer to our Refund Policy.

Use and Protection of Payment Information

Payment information is processed primarily to complete the current transaction.
The use, storage, and rights regarding this information are outlined in our Privacy Policy.

Need Further Assistance?

If you have questions regarding payment methods, status, or record verification, you can contact us:

Contact Address:
1301 S 10TH ST, APT 2, LILLINGTON, NC 27546-5653

Customer Service Email:
careteam@furnelia.com

Phone:
+1 (252) 392-8694

Operating Hours:
Monday to Friday, 9:00–12:30 and 14:00–18:00 (AU time)